Got a question? We're happy to help! Simply scroll down to find answers to common questions about our Maika'i Program, our Foodland Mobile App, earning HawaiianMiles, our online shop, coupon policy and Foodland Pharmacy flu shot. If you have additional questions, please visit the Contact Us section of our website and submit your question. We will respond as soon as possible.
General Maika'i Program Questions
There is no cost to join the Maika'i Program.
Visit any Foodland store and sign up with a cashier at checkout, or with an office clerk at our customer service counter.
Yes, you can! Simply download the Foodland mobile app, select the Maika`i card icon, select "register" and follow the steps to creating a new Maika`i account. You can then use your Foodland app or your 10-digit number when you arrive and visit our stores.
Yes, however only one name can be listed on your receipt. Also a My Rewards Certificate can only be issued to the person who is the primary cardholder.
We need to have your current information so we can look up your account in our system in case you have any questions, or if you've forgotten your card and need to use the phone look up feature at the store. Additionally, we have now gone cardless with our introductory card system, and we need a phone number or a unique 10-digit code in order to create and look up cardless introductory cards. Foodland does not sell, rent, or relinquish personally identifiable information to third party vendors, suppliers or marketers.
- Visit www.foodland.com
- Look for specials advertised in our stores
Look for the line that says "Total Maika'i Savings Today" at the bottom of your receipt.
- Mailing Address:
Foodland Super Market, Ltd.
3536 Harding Ave.
Honolulu, HI 96816
- Phone: 808-735-7229
- Email: firstname.lastname@example.org
Only Maika'i members receive special discounts and points. You must be a member to enjoy these benefits.
Your account will convert from introductory to permanent once you have accumulated 150 Maika`i points. The next time you shop after earning 150 Maika`i points, your cashier will issue you a Maika`i key tag with your permanent Maika`i account number. The Maika`i points you earned on your introductory account will transfer to your permanent account, as will your 10 digit identification number.
Earning and Tracking Maika'i Points
As a Maika'i member, you will earn one Maika'i point for every dollar you spend at our stores on qualifying purchases (excluding liquor, postage stamps, bus passes, gift cards, taxes, bottle fees and/or where otherwise stated). Points are calculated in real-time, so the "New Maika'i Balance" on your receipt always includes the Maika'i points earned on your most recent purchase.
For each dollar you spend using your Maika'i Card at Foodland on qualifying purchases you'll earn one point.
Points do not expire as long as you use your card at least once within a consecutive twelve month period.
You can see a recap of your previous Maika'i balance, the new points you have added from your recent purchase and the total points at the bottom of your receipt. You can also view your current point balance after you register with foodland.com and link your Maika'i card to your account.
Yes, please hold onto your receipt and the next time you come into the store please take your receipt to the customer service counter for credit. You will need to provide customer service with your receipt and either your Maika`i card or your 10 digit number.
Maika'i My Rewards Certificates
Check the box next to the option you want (i.e. the 5% discount, free/specially priced product, or 200 HawaiianMiles) on your certificate and turn it in to the cashier at checkout. You can only redeem My Rewards Certificates at a Foodland store. You cannot redeem them by mail or online.
Yes, please look at the upper right hand corner of the certificate for the expiration date.
Yes. My Rewards Certificates are transferable, so you may redeem a certificate that was originally issued to someone else if they give it to you.
General Mobile App Questions
To update your account information, please log in on the upper right corner of our website, then click the "Edit My Account" button. If you need additional assistance, please contact our Maika'i department at (808) 735-7229.
No, if you already have an account on our website, you will be able to use that same account to log in to the mobile app and the Foodland website. If you are experiencing an error message while logging in, please call our Maika'i department at (808) 735-7229.
Product availability varies at our locations and we want to provide you with the most accurate information.
Digital My Rewards are the same as My Rewards Certificates issued at the register when you accumulate 250 points. When you opt-in to receive digital My Rewards, you will receive your My Rewards through our Mobile App and no longer at the register. You can opt-out of digital My Rewards at any time by going to the "Settings" icon on the homepage of the app and uncheck "Digital My Rewards."
When you are ready to redeem your reward on the Mobile App, select the My Rewards icon from the home screen, then select the My Rewards offer that you would like to use and present your phone the to the cashier.
It should take no longer than 5 minutes after your transaction. You can pull down the screen to refresh on iOS and Android to see the most current update.
Digital My Rewards expire exactly 6 months from the original date issued. For example, if a digital My Rewards is earned on January 1, 2017, the expiration date will be June 30, 2017. If multiple digital My Rewards are available, the oldest digital My Rewards will be redeemed first. Also, a reminder notification will be automatically sent to your Mobile App 2 weeks before expiration, then 1 week before expiration and finally 1 day before expiration of a digital My Rewards.
Please email us by clicking here: Contact Us or you may reach our Maika'i department by calling (808) 735-7229 during the hours of 8:30am to 5pm Monday - Friday .
Earning HawaiianMiles at Foodland
After earning a My Reward Certificate, you can redeem it for 200 HawaiianMiles. Please note that you do not earn a mile for every dollar you spend through our program. When you shop at Foodland with your Maika'i Card, you earn one Maika'i Point for every dollar you spend. When you reach 250 points, you receive a My Rewards Certificate. This certificate is redeemable for various rewards including 200 HawaiianMiles.
Yes, you must have a HawaiianMiles account to receive HawaiianMiles through Foodland. If you don’t already have one, it’s quick and easy to sign up at www.HawaiianAirlines.com. Once you have a HawaiianMiles account, you must link your Maika'i Card number to your HawaiianMiles number at www.HawaiianAirlines.com/Foodland. You will only have to do this once. After that, you’ll be able to redeem My Rewards Certificates for HawaiianMiles at Foodland.
Visit www.HawaiianAirlines.com or call 1-877-HA-MILES (1-877-426-4537) for more information and to check how many Hawaiianmiles you have.
If your Maika'i Card number begins with “422” instead of “432” this means that you have an introductory Maika`i account. Once you accumulate 150 Maika'i points, your introductory account will be converted to a permanent Maika`i account with a 12-digit number that begins with “432.” This is the number that you will use to register with your HawaiianMiles number at www.HawaiianAirlines.com/Foodland.
Please allow up to 6-8 weeks for the miles to appear in your account.
Forgotten, Lost or Stolen Maika'i Cards
Please visit the Customer Service Counter at any of Foodland store for a replacement key tag.
Yes. At the time of checkout, please use the pin pad to enter your 10-digit number or visit the customer service counter for assistance. The clerk will look up your account by your first and last name and provide you with your Maika'i account number.
Simply visit the customer service counter at any Foodland store. Give the clerk your Maika'i Card number or the phone number that is associated with your card, and they will be happy to make a replacement key tag for you.
You may return new, unused and unopened items sold and fulfilled by Foodland.com within 30 days of delivery for a full refund. Return shipping costs will only be covered if the return is a result of our error. Items should be returned in their original product packaging or equivalent shipping material as well as the packing slip.
All returns must be sent back to our distribution center at the following address:
94-155 Leo‘ole St. A#101
Waipahu, HI 96797
Any item that is not in its original condition, is damaged, soiled, or is missing parts for reasons not due to our error is not covered under our General Returns Policy. We are not responsible for any return costs, product exchange, or reimbursement.
A refund will be processed after we receive your return. Expect your refund within 4 weeks of shipment.
We'll notify you via e-mail of your refund once we've received and processed the returned item. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for assistance.
Gift Cards: Gift Card orders are “Final Sale” and may not be returned at this time.
If you would like to exchange an item for a different one, please contact customer service: email@example.com. Please note that it takes 3 to 5 business days to process your order once the returns arrive at our Foodland Warehouse.
Items purchased from Foodland.com cannot be returned to a physical Foodland store. Items purchased from Foodland.com must be processed through our Foodland Warehouse return center. The address is:
94-155 Leo‘ole St. A#101
Waipahu, HI 96797
For any questions please contact us at firstname.lastname@example.org
Ship up to five items (excluding gift cards & gift boxes) for a standard flat rate shipping of $6 to anywhere in the United States via USPS. See below for more information about $1 Gift Card Flat Rate shipping & $6 Gift Box shipping.
Ship up to twenty Gift Cards for a flat rate of $1 to anywhere in the United States via USPS. If Gift Cards are purchased alongside other physical items on the Online Shop, i.e. Reusable Grocery Bags and or Reusable Water Bottles, $1 will be added to the Standard $6 Flat Rate Shipping.
Due to the weight of the contents of each box, we will ship one Gift Box for $6 to anywhere in the United States via USPS. Each additional Gift Box will also have $6 added for shipping. If Gift Boxes are purchased alongside other physical items on the Online Shop, i.e. Reusable Grocery Bags and or Reusable Water Bottles, $6 per gift box will be added to the Standard $6 Flat Rate Shipping.
Typically, orders received are processed within 1-2 business days and shipping times via USPS are estimated at 3-5 business days. Once your item ships from our warehouse, you will receive a Shipment Notification email with USPS tracking information. If you have not received an emailed Shipment Notification within 7-10 business days, please contact email@example.com and we will provide further assistance.
Please note that if you have ordered multiple items, you may receive separate shipments.
Visa, MasterCard, American Express, and Discover credit cards are valid methods of payment. Currently, Foodland Gift Cards are not accepted as a method of payment for the Online Shop.
If your Gift Card is lost or stolen, immediately call customer service at (808) 732-0791. Your Gift Card will be cancelled and we will issue a new one for the remaining balance. Lost or stolen Gift Cards cannot be replaced without the original proof of purchase. Foodland.com and its affiliates have no liability to you for (i) lost or stolen Gift Cards or (ii) use of any Gift Cards by third parties at Foodland locations.
Coupon Acceptance Policy
<h4>Frequently Asked Questions</h4>
Yes, we will follow the limits as stated on each coupon. If no limits are mentioned on the coupon, Foodland will accept up to 4 like coupons for the same product on the same shopping trip per day. We also limit one coupon per item unless the coupon states otherwise.
No, only one coupon per item, unless coupon states otherwise.
No, only one coupon value or discount per item unless the coupon states otherwise.
No, you may use only one coupon. Coupons are only accepted for items that are purchased (not free items).
No, please see "Coupons NOT accepted" above.
Yes, we accept internet printable coupons printed in black and white that are within our coupon guidelines.
If the value of the coupon is greater than the value of the product, we accept the coupon for the value of the product. We do not give cash back.
Yes, you may receive a rain check for the out-of-stock item. We reserve the right to limit rain check quantities based on availability and advertised limits.
Yes, coupons may be combined with Foodland's Maika'i discount and promotions created by Foodland. Coupons may not be combined with any other discounts or promotional offers.
Please speak to the Store Director. Store Directors and cashiers have been trained on our coupon policy and have been instructed to follow the policy at all times. The Store Director can further assist you if you have any questions.
Each year thousands of people die or are hospitalized from influenza. Most susceptible are young children, people 65 and older, pregnant women, and people with certain health conditions. Influenza is easy to spread, and easier to prevent. By getting the flu shot you protect yourself from influenza, and also avoid spreading influenza to others you come in contact with.
The flu shot administered at Foodland Flu Clinics is an inactivated (“dead”) vaccine, which means that you cannot get the flu from this flu shot.
It can take up to 2 weeks for protection to develop after receiving the flu shot. From the time you receive your flu shot, protection can last up to one year. Keep in mind that you are protected from only the flu strains that are included in the flu shot that season.
Every season, scientists predict influenza strains most likely to infect people. These strains are included in that season flu shot, and may change from year to year. In recent years, there has been a combination of three strains including the H1N1 strain.
This season Foodland pharmacy is administering Preservative Free Quadrivalent Influenza Vaccine. This season's Quadrivalent Flu Vaccine offers protection against the following 4 influenza strains:
- A/California/07/2009X-179A (H1N1)
- A/Switzerland/9715293/2013 NIB-88 (H3N2)
- B/Phuket/3073/2013 (B Yamagata lineage)
- B/Brisbane/60/2008 (B Victoria lineage).
Please refer to this link for an updated Vaccine Information Sheet (VIS)
Not all flu shots are the same. Some flu shots do contain the mercury preservative thimerosal. However, the flu shots administered at Foodland Flu Clinics are Thimerosal-free flu vaccines and do not contain any mercury preservative.
The best time to get a flu shot is as soon as it becomes available in your community. In recent years, this has been as early as August.
We recommend that you receive a flu shot if it has been less than one year since your last flu vaccine. This is because the combination of strains included in the flu vaccine may change every season.
Individuals usually get the flu during October through May. However, here in Hawaii we may experience a year round flu season due to tourism and climate.
Current influenza vaccines contain various amounts of egg protein, so having an allergy to eggs may cause a severe reaction. Please consult with your doctor before receiving the flu shot.
As with any other medication, there are possible side effects from the vaccine. Although the potential for serious side effects is small, most common problems are mild and last for 1-2 days. These include soreness, swelling, redness at site of injection; hoarseness; fever, aches, headache, fatigue.
Please visit any of our Foodland Pharmacy locations for assistance. No appointment is necessary. If you would like to fill out our consent form before hand please Click here
It may be necessary to present an ID and insurance card at time of administration.