Frequently Asked Questions

Got a question? We’re happy to help! Simply scroll down to find answers to common questions about our Maika‘i membership, Foodland app and earning HawaiianMiles.

Maikai Membership

How do I earn Maika‘i points?

Maika‘i members earn one Maika‘i point for every dollar spent at our stores on qualifying purchases (excluding liquor, postage stamps, bus passes, gift cards, taxes and bottle fees).

How do I redeem Maika‘i points?

When shopping at our stores, enter your phone number at checkout. Your cashier will be able to assist you in redeeming your points for Maika‘i rewards. You must be an enrolled Maika‘i member to redeem your points for rewards.

How do I find out my Maika‘i point balance?

Your Maika‘i point balance is printed on your receipt. You can also text “POINTS” to 62924, login to your account on foodland.com or download our Foodland app to check your balance.

Do my Maika‘i points expire?

Maika’i points earned on or after April 2, 2024, expire on the last day of the month, 6 months after they are earned, at 11:59 PM. Maika’i points earned prior to April 2, 2024, expire exactly six months after the earned, at 11:59PM.

How do I find out when my Maika’i points are expiring?

Visit foodland.com and log in to your account to see the details about your Maika`i membership, including any points that are expiring in the next 90 days.

Will you remind me that my Maika’i points are expiring?

Yes. We want you to use your Maika’i points before they expire, and so we will send you a reminder email if you have points that will expire within seven days.

Can my cashier help me understand if my points are going to expire?

Unfortunately, cashiers cannot see expiring point information. To find out about any upcoming expiring Maika’i points, please create an account at Foodland.com to view your expiring points.

What should I do if my points are about to expire?

We encourage you to use your Maika’i points often, and you can redeem your points for Maika’i rewards that start at 100 points (for a free reusable bag). When shopping at our stores, enter your phone number at checkout. Your cashier will be able to assist you in redeeming your points for Maika‘i rewards.

How do I create a Maika’i online account?

To create a Maika’i online account, follow these simple steps: 1. Visit foodland.com 2. Click on “Maika’i Member” in the top right-hand corner of your screen 3. Follow the prompts. You will need the email address associated with your Maika’i account and the phone number you use at checkout to get started. Login at any time to see the details about your Maika`i membership, including your point balance, shopping history and any expiring points. If you don’t have access to the internet, please visit customer service at any Foodland store or contact the Maika’i department at 808-735-7229 or maikai@foodland.com.

Why do I have to submit a verification code?

A new security feature has been added to verify your Maika‘i account. The verification code is required to enroll or create an online account. This code is sent through a one-time text to your mobile number.

I have an international/landline phone number, will I be able to receive the verification code?

A verification code cannot be texted to international or landline numbers. If you are looking to enroll, please contact the Maika’i department and we will do this manually for you.

I want to sign up for a Maika’i membership, but I have an international/landline phone number. Can I do this?

Yes. Please create your Maika‘i account in one of our stores by entering your phone number at checkout the first time you shop.

I tried to enroll online but I’m unable to receive a verification code because I have an international/landline number. Can I still do this?

Please contact the Maika‘i department at (808) 735-7229 for additional assistance.

What is the verification code?

22395

How do I check my Maika’i point balance?

Your Maika’i point balance is printed on your receipt. You can also text “POINTS” to 62924, open the Foodland app or visit Foodland.com to check your balance.

How do I ensure that my Maika’i points that are about to expire get redeemed first?

When you redeem your points for Maika’i rewards, the points with the earliest expiration date will automatically be redeemed first.

Are you changing the Maika’i program?

Maika’i members will continue to get discounts on thousands of items in our stores and earn 1 Maika’i point for every dollar spent on groceries. Members may also continue to redeem their points for exciting rewards like 5% off your purchase, $25 Instant Savings or 1000 HawaiianMiles. The only change is that any Maika’i points earned on April 2, 2024 and onward, will expire on the last day of the month, 6 months after they are earned, at 11:59PM. To read all of the Maika’i program’s terms and conditions, please visit: https://foodland.com/foodland-policies

Who can I contact for more information?

Contact the Maikai department at 808-735-7229 or at maikai@foodland.com.

How do I find out about current Maika‘i specials and promotions?
Visit foodland.com or shop.foodland.com
View messages in your Foodland app
Look for our Maika‘i members email newsletter
Look for specials advertised in our stores

What do I have to do to start receiving the HawaiianMiles I earned at Foodland?
You must link your Maika‘i membership to your HawaiianMiles account at foodland.com/earn-hawaiianmiles. You will only have to do this once. After that, you’ll automatically receive any HawaiianMiles you earn at Foodland.

My spouse and I want to share a Maika‘i membership, is this possible?
We encourage each customer to have their own Maika‘i membership. However, yes, you may share your membership. Note that only one Maika‘i membership and one HawaiianMiles account may be linked to each other.

I’m going to be visiting Hawaii soon, and I want to sign up for a Maika‘i membership in advance of my visit. Can I do this?
When you make your first purchase at one of our stores and you enter your phone number at checkout, a new account will be created for you.

Can I redeem my points for more than one reward at a time?
Multiple rewards may be redeemed in the same transaction. However, you are not able to redeem more than one of the same reward type in the one transaction.

What does “enroll” mean?

To enroll is to simply confirm that the information on your membership is current and accurate.

How do I enroll?

Click the Maika’i Members link in the upper right corner of foodland.com. You will need your email address and phone number to get started.

I tried to enroll and it said my phone number was already in use.
You may only use one phone number per Maika‘i membership. If you share a phone with someone else or have no other phone number, you may come up with a unique 10-digit number of your choice. If the phone number you’re entering is your own, please contact the Maika‘i department at (808) 735-7229 or click the link for additional assistance.

How do I find my Maika‘i member number?
Your Maika‘i member number can be found on your Foodland receipt. Or log in to your account.

How do I update my name, address, email, birthdate or phone number on my Maika‘i membership?
You may update your membership by:
Visiting the Maika’i Members link in the upper right corner of foodland.com.
Visiting the customer service counter at any of our locations
Call: (808) 735-7229 or contact us.

I don’t want to get text messages from you.

You may simply opt out of receiving text messages by replying STOP to Foodland (62924) or by contacting the Maika‘i department. However, you won’t receive special offers like a free gift on your birthday.

Why do you need my birthday?

We would like to provide you with a gift on your birthday to show our appreciation for being a loyal Foodland customer!

How long does it take for my HawaiianMiles to be credited to my HawaiianMiles account?
Please allow up to 6-8 weeks for the miles to appear in your account.

How do I contact Hawaiian Airlines for more information? How do I check how many HawaiianMiles I have?
Visit HawaiianAirlines.com or call 1-877-HA-MILES (1-877-426-4537) for more information and to check your HawaiianMiles balance.

Foodland App

How do I get the Foodland app?
The Foodland app is free to download in the Apple App Store or in Google Play for Android users.

I see that I have Maika‘i points in the app, how do I redeem them?
It’s easy – you can redeem your points at checkout whenever you like. Simply let your cashier know that you would like to redeem points for rewards.

How do I access my Maika‘i member information or log in to the Foodland app?
Select the “M” Maika‘i icon on the bottom of your screen. Login with your phone number and last name. If you have enrolled, your Maika‘i membership information will be accessible in the app. If you have not yet enrolled, you will be prompted to re-enroll to continue.

If you have additional questions, please contact us and submit your question. We will respond as soon as possible.