Frequently Asked Questions
Got a question? We’re happy to help! Simply scroll down to find answers to common questions about our Maika‘i membership, Foodland app and earning HawaiianMiles.
Maika‘i members earn one Maika‘i point for every dollar spent at our stores on qualifying purchases (excluding liquor, postage stamps, bus passes, gift cards, taxes and bottle fees).
When shopping at our stores, enter your phone number at checkout. Your cashier will be able to assist you in redeeming your points for Maika‘i rewards. You must be an enrolled Maika‘i member to redeem your points for rewards.
Your Maika‘i point balance is printed on your receipt. You can also text “POINTS” to 62924, login to your account on foodland.com or download our Foodland app to check your balance.
Yes. Beginning August 1, Maika‘i points expire six months after they are earned. Be sure to use them for Maika‘i rewards!
Maika’i points earned before August 1, 2023 will expire 1 year or 12 months after they were earned. Be sure to redeem them for Maika‘i rewards at checkout!
Visit foodland.com and login to your Maika’i account to see the details about your Maika`i membership, including your point balance, shopping history and any expiring points. (If you have not yet created a Maika’i online account, it is quick and easy to do so. See next FAQ) If you don’t have access to the internet, please visit customer service at any Foodland store or contact the Maika’i department at 808-735-7229 or firstname.lastname@example.org.
To create a Maika’i online account, follow these simple steps: 1. Visit foodland.com 2. Click on “Maika’i Member” in the top right-hand corner of your screen 3. Follow the prompts. You will need the email address associated with your Maika’i account and the phone number you use at checkout to get started. Login at any time to see the details about your Maika`i membership, including your point balance, shopping history and any expiring points. If you don’t have access to the internet, please visit customer service at any Foodland store or contact the Maika’i department at 808-735-7229 or email@example.com.
Your Maika’i point balance is printed on your receipt. You can also text “POINTS” to 62924, open the Foodland app or visit Foodland.com to check your balance.
When you redeem your points for Maika’i rewards, the points with the earliest expiration date will automatically be redeemed first.
Maika’i members will continue to get discounts on thousands of items in our stores and earn 1 Maika’i point for every dollar spent on groceries. Members may also continue to redeem their points for exciting rewards like 5% off your purchase, $25 Instant Savings or 1000 HawaiianMiles. The only change is that any Maika’i points earned on August 1 and onward, will expire after 6 months. To read all of the Maika’i program’s terms and conditions, please visit: https://foodland.com/foodland-policies
Contact the Maikai department at 808-735-7229 or at firstname.lastname@example.org.
How do I find out about current Maika‘i specials and promotions?
Visit foodland.com or shop.foodland.com
View messages in your Foodland app
Look for our Maika‘i members email newsletter
Look for specials advertised in our stores
What do I have to do to start receiving the HawaiianMiles I earned at Foodland?
You must link your Maika‘i membership to your HawaiianMiles account at foodland.com/earn-hawaiianmiles. You will only have to do this once. After that, you’ll automatically receive any HawaiianMiles you earn at Foodland.
My spouse and I want to share a Maika‘i membership, is this possible?
We encourage each customer to have their own Maika‘i membership. However, yes, you may share your membership. Note that only one Maika‘i membership and one HawaiianMiles account may be linked to each other.
I’m going to be visiting Hawaii soon, and I want to sign up for a Maika‘i membership in advance of my visit. Can I do this?
When you make your first purchase at one of our stores and you enter your phone number at checkout, a new account will be created for you.
Can I redeem my points for more than one reward at a time?
Multiple rewards may be redeemed in the same transaction. However, you are not able to redeem more than one of the same reward type in the one transaction.
To enroll is to simply confirm that the information on your membership is current and accurate.
Click the Maika’i Members link in the upper right corner of foodland.com. You will need your email address and phone number to get started.
I tried to enroll and it said my phone number was already in use.
You may only use one phone number per Maika‘i membership. If you share a phone with someone else or have no other phone number, you may come up with a unique 10-digit number of your choice. If the phone number you’re entering is your own, please contact the Maika‘i department at (808) 735-7229 or click the link for additional assistance.
How do I find my Maika‘i member number?
Your Maika‘i member number can be found on your Foodland receipt. Or log in to your account.
How do I update my name, address, email, birthdate or phone number on my Maika‘i membership?
You may update your membership by:
Visiting the Maika’i Members link in the upper right corner of foodland.com.
Visiting the customer service counter at any of our locations
Call: (808) 735-7229 or contact us.
You may simply opt out of receiving text messages by replying STOP to Foodland (62924) or by contacting the Maika‘i department. However, you won’t receive special offers like a free gift on your birthday.
We would like to provide you with a gift on your birthday to show our appreciation for being a loyal Foodland customer!
How long does it take for my HawaiianMiles to be credited to my HawaiianMiles account?
Please allow up to 6-8 weeks for the miles to appear in your account.
How do I contact Hawaiian Airlines for more information? How do I check how many HawaiianMiles I have?
Visit HawaiianAirlines.com or call 1-877-HA-MILES (1-877-426-4537) for more information and to check your HawaiianMiles balance.
How do I get the Foodland app?
The Foodland app is free to download in the Apple App Store or in Google Play for Android users.
I see that I have Maika‘i points in the app, how do I redeem them?
It’s easy – you can redeem your points at checkout whenever you like. Simply let your cashier know that you would like to redeem points for rewards.
How do I access my Maika‘i member information or log in to the Foodland app?
Select the “M” Maika‘i icon on the bottom of your screen. Login with your phone number and last name. If you have enrolled, your Maika‘i membership information will be accessible in the app. If you have not yet enrolled, you will be prompted to re-enroll to continue.